Shipping policy
RockResist Domestic Shipping Policy
📦 Order Processing & Handling
- Handling Time: All orders are processed for the next business day after they are received.
- Daily Cut-Off: Orders placed on Friday, Saturday, or Sunday will be processed on Monday.
- Holiday Policy: Orders placed on a postal holiday will be processed on the following business day.
🚚 Domestic Shipping Methods & Rates
We ship to all 50 U.S. states and P.O. Boxes exclusively via the United States Postal Service.
- Live Carrier Rates: Shipping costs are calculated at checkout based on your package weight and delivery location.
|
Shipping Method |
Estimated Delivery (After Processing) |
Cost |
|
USPS Ground Advantage™ |
2–5 Business Days |
Calculated at checkout |
|
USPS Priority Mail® |
1–3 Business Days |
Calculated at checkout |
📍 Shipping Restrictions
- Domestic Only: We currently restrict fulfillment to United States addresses only.
- Address Accuracy: We cannot redirect packages once they leave our facility; please verify your shipping address at checkout.
⚠️ Damaged Shipments
- Carrier Responsibility: RockResist is not liable for items damaged during transit.
- File a Claim: Customers must file a damage claim directly with USPS.
- Required Proof: Keep all damaged packaging and items, as USPS requires photographic proof or physical inspection to process claims.
- Support: Contact us at customer.support@rockresist.com if you need your tracking details or sales receipt to submit your USPS claim.
🔄 Tracking & Missing Packages
- Tracking Numbers: A confirmation email with tracking details is sent immediately upon carrier scan.
- Weather & Carrier Delays: Transit times are estimates; regional weather or high postal volumes may cause unexpected delays.
- Missing Packages: If your package is marked as delivered but missing, contact RockResist customer support at customer.support@rockresist.com within 7 days to initiate an investigation.